Return & Delivery
Receive a broken, defective or incorrect item upon delivery or notice some missing parts?
Contact our customer happiness team as soon as you notice it, along with your order number and some pictures of the defective item, and we will replace the item (if we still have it in stock) or issue you with a full refund.
The only condition is that we need you to keep the item in a clean and unused condition and have it returned to us in its original packaging.
Have other issues which are not covered above?
Simply contact us and describe your issues in detail, along with any supporting documents. We will look into it and decide on a case by case basis to our mutual satisfaction.
The bottomline is we want you to be happy and we believe in trying to work things out between us and can guarantee that most things can be resolved to mutual satisfaction. We want to play fair in this business. We will be fair to you, and expect the same.
Enjoy your shopping experience!
Delivery Policy & Wrong Address Disclaimer
We will endeavour to process most of the orders that we receive within 2 business days of receiving cleared payments, excluding any delay by the bank in processing the payment. If our couriers are not able to deliver to your areas / suburbs, we will also advise you of such circumstance, in which case we will fully refund your payment.
You are responsible to make sure that you enter the shipping address correctly. If you made an error in your shipping address, please contact us as soon as you notice the error to see if we can still correct the address for you. If your order is already in processing or has been shipped, we will no longer be able to change the address. In such circumstance, we will need to wait in case if the package gets returned back to us so we can then ship it to the correct address and we will advise you of the redelivery cost.